Education
- Ph.D., Arizona State University, Marketing, 1981
- M.B.A., University of Montana, Marketing, 1973
- B.S., Denison University, Physics, 1969
Research Interests
- Marketing of Services
- Relationship Marketing
- Measurement of Service Quality
- Marketing of Nonprofit Organizations
- Spirituality at Work
Teaching
- Marketing Research
- Services Marketing
- Service Management
Selected Publications, Papers & Presentations
- Ferguson, Jeffery M. and John F. Milliman Creating Effective Core Organizational Values: A Spiritual Leadership Approach, in Symposium on Spirituality in the Public Sector published by International Journal of Public Administration. forthcoming
- Milliman, John F., Andrew Czaplewski and Jeffery Ferguson, "An Exploratory Study of the America's Family Program: Using a New Leadership Paradigm to Break the Cycle of Failure," in "Symposium on Spirituality in the Public Sector" published by International Journal of Public Administration, forthcoming.
- Shepherd, Morgan, Martz, Ben, Ferguson, Jeffery, and Gary Klein, A Survey of Distance Education Programs, EDINEB, Vol. 9. 2004
- Milliman, John F., Andrew Czaplewski and Jeffery Ferguson, Workplace Spirituality and Employee Work Attitudes: An Exploratory Empirical Assessment, Journal of Organizational Change Management, Vol. 16, No. 4. 2003, pp. 426-447.
- Rothe, James T., Jeffery M. Ferguson, Michael Harvey, and Bruce A. Condemi, Assessing the Impact of Negative Marketing Strategies: The Application of Marketing Signaling Metrics, The Journal of Marketing Theory and Practice, Vol. 11, No. 1, 2003, pp.18-27.
- Milliman, John F., Andrew Czaplewski and Jeffery Ferguson, Service Quality at Southwest Airlines: How Internal Marketing Pilots Success, Marketing Management (September/October) 2001, pp.14-17.
- Milliman, John, Jeffery Ferguson, David Trickett, and Bruce Condemi, Spirit and Community at Southwest Airlines: An Investigation of a Spiritual Values-Based Model, Journal of Organizational Change Management, Vol. 12, No. 3, 1999, pp. 221-233.
- Ferguson, Jeffery M. and Lexis F. Higgins, A Gap Analysis of HMO Service Quality, Health Marketing Quarterly, Vol. 16, No. 2, 1999, pp. 1-15.
- Olson, Eric M. and Jeffery M. Ferguson, Crash Landing: Fledgling Airline Files for Chapter 11 Bankruptcy, Marketing Management, Vol. 7, No 2, 1998, pp. 54-58.
- Zwirlein, Thomas J., Robert A. Zawacki and Jeffery M. Ferguson, "A Job Satisfaction Approach to Internal Marketing: The Case of the Financial Planning Industry," Journal of Customer Service in Marketing and Management, Vol. 1, No. 1, 1995, pp. 97-113.
- Ferguson, Jeffery M., Lexis F. Higgins and Gary R. Phillips, "How to Evaluate and Up-grade Technical Service," Industrial Marketing Management, Vol. 22, 1993, pp. 187-193.
- Ferguson, Jeffery M. and Stephen W. Brown, "Relationship Marketing and Association Management," Journal of Professional Services Marketing, 1991, 7 (1) pp. 137-147.
Corporate Experience
- Contract marketing research and consulting in various fields including Health Care, Financial Services, Retail, and Associations
Honors
- UCCS Outstanding Teacher Award, 2005
- 2003-2004 Bank One Faculty Community Service Award
- UCCS Community Service Award, 2002
- Outstanding Faculty Member in College of Business, 1986-87 & 1992-93
- Outstanding Service Award in College of Business, 1994-95
- Outstanding Teaching Award in College of Business, 2001-2002
- School Board Member of the Year, 1996
- Colorado Association of School Boards McGuffy Award, 2000
- Colorado Association of School Boards All State School Board 2000
|
