Educational Background:
Master's in Business Administration – Butler University – 1990
Emphasis in Organizational Behavior
Bachelor's of Science in Industrial Engineering – Purdue University – 1984
Minor in Production Management
Professional Experience
Instructor, University of Colorado at Colorado Springs, Colorado Springs, CO - January 2006 to present
Instructor for College of Business classes that include:
Introduction to Marketing; Marketing Research; Operations Management, Quantitative Methods (Q201) and Process and Statistics Based Decisions (Q202)
Sales and Management Consultant: 1999 to present
Effectively consulted teams, individuals and larger groups in sales effectiveness, marketing strategy, team building, customer satisfaction, and team facilitation.
Clients include: Atmel Corporation, Colorado Springs, CO; The London Group, Colorado Springs, CO; Desert Samaritan Hospital, Phoenix, AZ; Kissick Sports and Tennis Enterprise, Colorado Springs, CO, Ripley County Community Foundation, Batesville, IN; Batesville Community School Corporation, Batesville, IN, CREATE Computer Foundation, Batesville, IN; University of Cincinnati Foundation, Cincinnati, OH; Hillenbrand Industries, Batesville, IN, Web MD - Envoy Corporation Division, Nashville, TN.
Lecturer, Purdue University at Columbus, Versailles campus: 1998 to 2001
Classes taught: Organizational Behavior, Work Design and Ergonomics, Business Measurement, and Continuous Improvement. Received high marks on student surveys. Emphasis was to teach principles of the course and then apply them in an industrial setting in small teams.
Director of Continuous Improvement, Hillenbrand Industries, Batesville, IN 1996 to 1999
Emphasis was improving revenue and reducing costs, with a focus on sales and marketing effectiveness. Initiated continuous improvement events for increasing productivity among new sales reps. Developed model for best practices among client selling and implemented regionally. Worked with cross-company teams to improve synergy in sales among sister companies. Promoted use of strategic planning tools among clients and then delivered these products at customer locations in synergistic planning meetings. Addressed two national sales meetings on use of metrics to measure national accounts' effectiveness, and the use of continuous improvement techniques to improve revenue in the sales force.
Assistant Professor, Milwaukee School of Engineering, School of Engineering, and Adjunct Professor, School of Management, Milwaukee, WI 1995 to 1996
Received top marks from students and professors. Classes taught included: Industrial Management, Product Liability, Introduction to Engineering, Work Design and Time Studies, Senior Design Project, Safety Engineering, and Supervision. Was on the tenure track at MSOE, a teaching college.
Eli Lilly and Company, Indianapolis, IN 1986 to 1994
Department Head, Engineering Design and Drafting – Coached team of 24 designers and drafters. Implemented continuous improvement principles to reduce turnaround time and improve internal customer satisfaction.
Department Head for Continuous Improvement – Responsible for developing associates to lead and facilitate process improvement efforts for engineering, research, marketing and administrative divisions.
Materials Planning Analyst – Worked closely with marketing managers worldwide to ensure that the correct amount of raw materials, finished goods and packaging arrived at intermediate and customer locations on time.
Facilities Design Engineer – Lilly Research Laboratories, Greenfield, IN
Responsible for designing and procuring facilities and research equipment, for the Toxicology Research Division so that internal customer needs were met.
Procter and Gamble, Manufacturing Division, Cincinnati, OH 1984 – 1986
Team Manager – Managed a three shift operation for the manufacture of bottled detergent. Implemented computerized quality control system for content weight to minimize overfills, and formed problem solving team to reduce conveyor belt downtime. Implemented the first performance reviews in the unionized factory setting. Received outstanding performance reviews.
Course Development:
Developer of Online Master's Degree course for OPTM 640, Operations Management, 2007, for parent company of Colorado Technical University, CareerEd. Received positive feedback for work done to create entire four credit Master's level course.
Presentations at Meetings and Seminars Presented
Hillenbrand Industries, featured speaker on, "Using Metrics in Sales Organizations" for National Sales Meeting, 1999
Hillenbrand Industries, featured speaker on, "Application of Continuous Improvement Tools in Sales and Marketing Processes", for National Sales Meeting, 1998
Courses Taught:
University of Colorado at Colorado Springs:
Introduction to Marketing, M300, 6 semesters
Marketing Research, M330, 5 semesters
Quantitative Methods, Q201, 2 semesters
Operations Management, OPTM 300, 1 semester
Process and Business Based Decisions, Q202, 1 semester
Colorado Technical University
Operations Management, 8 terms
Marketing Strategy, 2 terms
Marketing Research, 1 term
Organizational Behavior, 1 term
Purdue University
Quality Improvement, 2 semesters
Work Design and Ergonomics, 2 semesters
Organizational Behavior, 2 semesters
Supervision and Management, 2 semesters
Business Measurement, 1 semester
Milwaukee School of Engineering
Engineering Principles, 2 terms
Industrial Engineering Principles, 1 term
Product Liability, 1 term
Principles of Management, 2 terms
University of Wisconsin, Milwaukee
Organizational Behavior, 1 semester
Certified Corporate Trainer
Continuous Improvement/Kaizen
Conflict Resolution
Effective Coaching for Results
Effective Business Presentations
Performance Excellence Quality Principles
Interpersonal Managerial Skills
Effective Listening Skills
Recognition
Received top performance reviews consistently at Hillenbrand Industries, Eli Lilly and Company, and Procter and Gamble
Voted Outstanding Senior at Purdue by student peers
College Senator, Purdue University
Province Director of Chapters, Indiana and Michigan, Kappa Kappa Gamma
Professional Organizations
APICS, CPM certification
Society of Women Engineers
Service
Initiated and coordinated student projects for the following businesses:
Citadel Mall
The Ranch at Flying Horse
National Sports and Conditioning Foundation
Rockrimmon Vision Clinic
Colorado Springs Youth Symphony
Yorkshire Veterinary Clinic
Kissick Sports and Tennis Enterprise
Mateo's Day Spa
Goodwill Industries
Fine Arts Center, Colorado Springs
Students conducted market research, created marketing plans and made recommendations to the clients, while I guided them and did initial market research and established contacts.
Completed role as Alumni Coordinator for the College of Business.
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