Service Management

Service Management

World-class service.

Virtually every organization has a large service component and a significant need for skilled professionals. Learn how to provide world-class service management in any industry. Service management is an integrated collection of courses designed to provide the unique skills and knowledge required to succeed in the service economy. This emphasis is especially valuable for those who plan to work in a management or professional capacity in the service sector, including professional service organizations (e.g. law, accounting), customer service departments, call centers, help desks, insurance etc.



Potential Careers

  Bureau of Labor Statistics


Average Salary
Outlook Through 2028
Number of New Jobs Through 2028

Customer Service Manager




Call Center Director




Project Manager




Hospitality Professional




Facility Services Manager




Human Resource Professional




Why study accounting at UCCS?

  1. AACSB Accredited

    The UCCS College of Business is accredited by the Association to Advance College Schools of Business (AACSB) which ensures your professors, classes and fellow students are of the highest quality. Only 5% of business schools worldwide have achieved this distinction.

  2. Exceptional Faculty

    Our leading instructors are nationally and internationally recognized for their research and instruction. Receive personalized guidance from professors with real-world experience in their field. 

  3. Ethical Curriculum

    The Daniels Fund Ethics Initiative at UCCS instills principle-based ethics education throughout the business school, resulting in a high standard of ethics in our students and graduates.

  4. Community Support

    UCCS offers a various ways to connect and engage across campus. The College of Business sponsors several business-oriented clubs and organizations, including the business fraternity Delta Sigma Pi.

  5. Real-World Experience

    The College of Business houses its own Career Development Center, dedicated to provide business students with assistance in career development, internship opportunities and job placement upon graduation. 

  6. Global Perspectives

    The College of Business incorporates international business cases into the curriculum to ensure you are prepared for cross-cultural and international business opportunities. For those who wish to study abroad, the College of Business maintains partnerships with business schools across the world.

Service Management Faculty Spotlight
Jeffery Ferguson, Ph.D.
Dr. Jeffery M. Ferguson has over 40 years of teaching and research experience in the areas of service management, marketing strategy, marketing research, work place spirituality and service quality. He received the UCCS Outstanding Teacher Award in 2005 and has won the College of Business Outstanding Teacher Award twice. For 20 years, Jeff was a marketing research consultant conducting focus groups and survey research for a variety of regional and national clients on topics such as new product design, program evaluation, target market identification and customer satisfaction. He served on the school board in District #38 for over 20 years and was president for 13 of those years. He was selected to the Colorado Association of School Boards All State School Board in 2000 and won the McGuffy Award twice. For ten years, he has been a guest lecturer in educational leadership classes at UCCS.