Ying Fan, Ph.D.

Ying Fan, Ph.D.

Ying Fan, Ph.D.

Business Analysis Department Chair and Associate Professor of Operations Management
Dwire hall D228

Education

  • Ph.D., Operations Management, Ivey Business School, Western University, London, Ontario, Canada
  • M.S., School of Economics and Management, Beijing Jiaotong University, Beijing, China
  • B. Eng, School of Economics and Management, Beijing Jiaotong University, Beijing, China

Teaching

  • Associate Professor, University of Colorado Colorado Springs, 2017 - Present
  • Department Chair of Business Analysis, University of Colorado Colorado Springs, 2018 - 2021
  • Assistant Professor, University of Colorado Colorado Springs, 2010 - 2017
  • Instructor, University of Colorado Colorado Springs, 2009 - 2010
  • Research Assistant, Western University, London, Ontario (Canada), 2004 - 2008
  • Lecturer, Huron University College (Canada), 2007 - 2008
  • Lecturer, Beijing Jiaotong University, 2001 - 2002

Professional Experience

  • Assistant Manager, China National Investment & Reinsurance Co. Ltd, Beijing, China
  • Accountant, He Bei Ministry of Transportation, Shi Jiazhuang, China

Organizations

  • Member, Decision Sciences Institute (DSI)
  • Member, Production and Operations Management Society (POMS)
  • New Faculty Development Consortium, DSI 2010
  • Member, Institute for Operations Research and Management Science (INFORMS)
  • Doctoral Consortium, Institute of Supply Management, 2006

Research Interests

  • Service Operations and Service Quality
  • Use Social Media to Improve Service Operations
  • Service Recovery Strategies
  • Emergency Response/Public Sector Service Operations
  • Healthcare Operations
  • Quality Management in International Supply Chains

Teaching Interests

  • Operations Management
  • Service Operations and Analytics
  • Business Analytics
  • Purchasing and Supply Chain Management